CX Reviews
CX Review: Spotify — Post-Sales Support Journey
Teardown of Spotify's customer support experience with friction findings and orchestration opportunities for immediate improvement.
CX REVIEWS
(POST‑SALES AND ONBOARDING TEARDOWNS)
DEEP-DIVE CONTENT SERIES
Deep‑dive analyses of real customer experiences across onboarding, adoption, and support flows. Each review includes video analysis, friction findings, orchestration opportunities, and actionable quick wins you can implement. **My lens:** I watch like a PM, not a user. Where are the handoffs breaking? Who should own the fix? What's the experiment to validate it?