The Compound Interest of Customer Experience
Why customer experience flywheels outperform traditional support models and how to build systems that prevent issues before they arise.
CX Engineering
YOUR CX TEAMS WORK IN SILOS
HERE'S THE PLAYBOOK TO BREAK THROUGH THE WALLS
CX-ENGINEERING
Your Launch Is Incomplete Without This One Step
Every customer-facing launch should live in your community. Here's why most companies miss this and how it kills their flywheel before it starts.
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CX-ENGINEERING
Start with Your Cognac Moment
Your customer experience isn't a factory assembly line. It's a restaurant. Learn how to create experience systems that make excellence mandatory, not optional.
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CX-REVIEWS
CX Review: Spotify — Post-Sales Support Journey
Teardown of Spotify's customer support experience with friction findings and orchestration opportunities for immediate improvement.
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